Thank you for shopping at Makaela Shop. We strive to ensure your complete satisfaction with every purchase of our premium Makeup Lighted Mirrors, Makeup Wall Mirrors, Makeup Tabletop Mirrors, and other beauty products. However, if you are not entirely satisfied with your purchase, we are here to help.

Please read our Refund and Return Policy carefully to understand your rights and the procedures for returns and refunds.

1. Returns

Eligibility for Returns

You may request a return if:

  • The item is unused, in its original condition, and in the original packaging.
  • The item was received damaged, defective, or incorrect.
  • The return request is made within 30 calendar days from the date you received your order.
  • Non-Returnable Items
  • Items that have been used, damaged by the customer, or altered in any way.
  • Products without original packaging or missing parts.
  • Clearance, final sale, or promotional items marked as non-returnable.

2. How to Initiate a Return

To initiate a return:

  1. Contact our Customer Support team within 30 days of receiving your order by emailing us at support@makaelashop.site or calling +1 918 860 1113.

  2. Provide your order number, details about the product(s) you wish to return, and the reason for the return.
  3. Our team will review your request and provide you with return instructions and a Return Merchandise Authorization (RMA) number, if applicable.

Please do not send any products back without obtaining prior approval and an RMA number.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a product defect, error on our part, or damaged during shipping.
  • We recommend using a trackable shipping method or purchasing shipping insurance for your return, as we cannot guarantee receipt of returned items otherwise.
  • Please securely package the item(s) to prevent damage during transit.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds:

  • Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
  • The refund amount will be the purchase price minus any original shipping fees, unless the return is due to our error or defective products.
  • Depending on your bank or credit card issuer, it may take additional time for the refund to reflect on your statement.

Partial Refunds:

Partial refunds may be granted in cases such as:

  • Items returned with missing parts or not in original condition.
  • Items returned beyond the 30-day return window but accepted at our discretion.

5. Exchanges

Currently, we do not offer direct product exchanges. If you would like a different product, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Please contact us within 7 days of delivery at support@makaelashop.site or +1 918 860 1113.
  • Provide photos of the damage or defect along with your order details.
  • We will arrange for a replacement or a full refund at no additional cost to you.

7. Cancellation Policy

  • Orders can be canceled before they are shipped by contacting customer support promptly.
  • Once an order has been shipped, it cannot be canceled, and the return process must be followed if you wish to send the product back.

8. Contact Us

If you have any questions about your order, returns, or refunds, please contact us:

Makaela Shop
Address: 2220 NE 21st St, Oklahoma City, OK 73111, USA
Email: support@makaelashop.site
Phone: +1 918 860 1113

We are committed to providing you with a smooth and hassle-free return and refund experience.